ph969 Privacy Policy

1. Introduction

ph969 is an online gaming platform serving players in the Philippines. We are committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, and the steps we take to keep it safe.

By creating a ph969 account or using ph969.vu in any way, you agree to the practices described in this policy. If you do not agree, please do not register or continue using the platform.

2. Data We Collect

ph969 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers involved in payment processing or identity verification.

Data Type	Examples	Source
Identity Data	Full name, date of birth, government-issued ID number	Provided by you at registration or during KYC
Contact Data	Mobile number, email address	Provided by you at registration
Financial Data	Deposit and withdrawal records, e-wallet reference numbers	Generated by platform transactions
Technical Data	IP address, device type, browser, operating system	Collected automatically when you access ph969
Usage Data	Pages visited, games played, session duration, bet history	Generated by your activity on the platform
KYC Documents	Copy of Philippine government-issued ID, selfie verification	Submitted by you before first withdrawal

ph969 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification.

3. How We Use Your Data

ph969 uses your personal data for the following purposes:

• Account management — to create, administer, and maintain your ph969 account, including sending OTP codes for login verification.
• Identity verification (KYC) — to confirm your identity and age eligibility before processing withdrawals, as required by our operational standards.
• Transaction processing — to process PHP deposits and withdrawals through Philippine banking channels and local e-wallets.
• Platform security — to detect and prevent fraud, money laundering, duplicate accounts, and other prohibited conduct described in our Terms & Conditions.
• Customer support — to respond to your queries, complaints, and requests submitted via live chat or email.
• Responsible gaming — to monitor gaming activity and intervene where patterns suggest a player may need support, as described on our Responsible Gaming page.
• Platform improvement — to analyse how players use ph969, identify technical issues, and improve the overall experience.
• Communications — to send you important account notifications, security alerts, and — where you have consented — information about promotions and platform updates.

ph969 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

4. Legal Basis for Processing

ph969 processes your personal data on the following grounds:

• Contract performance — processing is necessary to provide the services you signed up for, including account management and transaction processing.
• Legal obligation — some processing is required to comply with applicable laws, including anti-money laundering requirements and identity verification obligations.
• Legitimate interests — ph969 has a legitimate interest in keeping the platform secure, preventing fraud, and improving services, provided these interests do not override your rights.
• Consent — where you have provided explicit consent, such as opting in to receive promotional communications. You may withdraw this consent at any time by contacting support.

5. Sharing Your Data

ph969 does not sell, rent, or trade your personal data. We may share data with the following categories of third parties where necessary:

• Payment providers — Philippine banks and e-wallet operators involved in processing your PHP deposits and withdrawals. These providers receive only the information needed to complete the transaction.
• Identity verification partners — third-party KYC service providers used to validate the government-issued IDs you submit. These partners are contractually bound to handle your data securely and only for verification purposes.
• Technology providers — hosting, infrastructure, and platform technology providers who process data on ph969's behalf under strict data processing agreements.
• Legal authorities — where required by applicable Philippine law, a court order, or a lawful request from a government authority, ph969 may be required to disclose personal data.

All third parties with whom ph969 shares personal data are required to maintain appropriate security measures and to use the data only for the specified purpose.

6. Data Retention

ph969 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet our legal, regulatory, and operational obligations.

Transaction records and KYC documents are retained for a minimum period in line with applicable anti-money laundering requirements. Usage and technical data may be retained in aggregated, anonymised form for longer periods for analytics purposes.

If you request account closure, ph969 will retain the minimum data required to comply with legal obligations and to resolve any outstanding disputes, after which your personal data will be securely deleted or anonymised.

7. Data Security

ph969 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL encryption on all connections to ph969.vu and the ph969 App.
• Encrypted storage of sensitive data including KYC documents and financial records.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• OTP two-step verification for account logins, providing an additional layer of protection against unauthorised access.
• Regular security assessments and monitoring of platform infrastructure.

While ph969 takes data security seriously, no online platform can guarantee absolute security. You play an important role in keeping your account safe by maintaining a strong, unique password and not sharing your login credentials with anyone. If you suspect your account has been compromised, contact support at [email protected] immediately.

8. Cookies

ph969 uses cookies — small text files stored on your device — to support platform functionality, remember your session, and understand how the site is being used. The main categories of cookies used are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in as you navigate between pages. Without these, the platform cannot operate correctly.
• Analytics cookies — used to collect anonymised information about how visitors use ph969, such as which pages are visited most often and how long sessions last. This data helps us improve the platform experience.
• Preference cookies — used to remember settings and preferences you have chosen, such as your preferred language or display settings.

Cookies do not contain your name, password, or payment details, and cannot be used to run programs on your device. You can control cookie settings through your browser preferences, but disabling essential cookies may affect your ability to use ph969 normally.

9. Your Rights

As a ph969 player based in the Philippines, you have the following rights with respect to your personal data:

• Right to access — you may request a copy of the personal data ph969 holds about you.
• Right to correction — if your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your account settings.
• Right to deletion — you may request that ph969 delete your personal data, subject to our legal obligations to retain certain records.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time by contacting support.

To exercise any of these rights, contact the ph969 support team via live chat on the platform or by email at [email protected]. ph969 will respond to all data rights requests within a reasonable timeframe.

10. Minors

ph969 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If ph969 becomes aware that personal data has been collected from a person under 21, the relevant account will be closed and the data will be deleted in accordance with this policy.

If you believe that a minor may have registered on ph969, please notify us immediately at [email protected].

11. Policy Updates

ph969 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Where changes are material, we will notify registered players via a notification on the platform or to the email address on your account.

The most current version of this Privacy Policy will always be available at ph969.vu/privacy-policy. Continued use of ph969 after the effective date of any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph969 handles your personal data, please get in touch:

• Live chat — available 24/7 on the ph969 platform.
• Email — [email protected]

For questions about responsible gaming, self-exclusion, or account limits, visit our Responsible Gaming page.